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The Lettings Specialists, Surrey and Sussex
“Ross helped to identify and acquire two properties for investment”

Ross was able to help me identify and acquire two properties for investment, for my children. Ross helped me to understand the pros and cons for each individual property we looked at, flagging up any potential issues and providing a level of personal care and guidance that was invaluable. He responded quickly to my queries with detailed information and looked after my interests. The depth of knowledge and attention to detail was beyond my expectations, I look forward to working with Knights again.

“Answering queries very promptly”

Phillipa was very helpful with all aspects of the tenancy, right from the moment I rang her to confirm my wish to put down a deposit, up to the day of my moving into the property. She was an excellent liaison with the landlord when I had queries regarding what I was allowed to do to improve the garden, painting, etc. answering these queries very promptly. Phillipa was very patient with the endless questions I put to her and would promptly find out the answers to any which could not be answered on the spot. Very efficient and professional. Friendly personality. A very good asset to Knights Estate Agents.

“Very professional, courteous and efficient”

Have been renting for 22 years. In that time we have moved about 8 times. At no time was the experience with the Estate Agents we used a pleasurable event……until now. Ross and Mark were able to accommodate every aspect with regards to moving. I can’t thank them enough and would have no problem highly recommending Knights. Very professional, courteous and efficient. Thank you very much.

“Very fast and efficient”

So far we are very happy with the services of Knights. We are tenants in one of the properties they manage and whenever we had any inquiries or needed anything to be sorted out Ross handled it very fast and efficiently.

“Always there to answer any questions”

Couldn’t be happier with our new home and it was mainly down to Phillipa and Ross and the professional way they went about the business of being agents. Sound advice and always there to answer any questions. Certainly recommend without hesitation.

“Helpful and professional”

Knights Estate Agents have been very helpful and professional during the entire renting process. Phillipa Shoults has made the whole process a stress free one by making herself available to answer the many, many questions put to her in an efficient, professional, straightforward, patient, and friendly way. Many queries were quickly sorted out by her, face to face, by email or by phone which included her liaising with the landlord on issues with which I was not familiar and needed assistance. All aspects of the tenancy were handled quickly and in a very professional and efficient manner. I would thoroughly recommend Knights Estate Agents and all their staff. I hope that our future association will be a long and happy one! Thank you, Phillipa for all your help and hard work.

“Friendly and always on hand to help”

I cannot praise Knights enough!! From arranging a viewing, to picking up the keys, Knights have been helpful, quick to respond and so friendly! Me and my partner signed and finalised on a lease a couple weeks before lockdown was imposed so we were incredibly worried about how this would affect us moving. With our then current Landlord pressing for us to move, we were understandably stressed and pretty miserable. BUT we found a way, with the assistance of Knights! As the property we were moving into was vacant, and our then Landlord was forcing eviction, we met the guidelines from the government to move. Knights handled all the paperwork online and organised for cleaning of the property and inventory to be done before we arrived. The handover was flawless and the flat was immaculate when we arrived! We even got a welcoming bottle of wine and beers left in the fridge, which was very much needed after a full two days of moving with just me and my partner! Knights really put our minds at rest regarding moving during Covid-19 and were polite, friendly and always on hand to help. I cannot thank Mark and Phillipa enough, thank you so so much guys!

“Plain sailing since being with Knights”

Great service from Ross and Mark during the 4 years they have rented out our property for us whilst we are overseas. After two terrible experiences with other agents, it has been plain sailing since being with Knights with great communication and advice, good management and they have been quick to find tenants and keep the house occupied. Currently doing refurbs on the house but will definitely be asking Ross to market and manage the property again once it goes back on the market. Very happy to recommend them.

“The right calibre of tenant”

Knights have been very professional and attentive when it came to renting out my property. Their knowledge and insight into the local market was very insightful and helped get the right calibre of tenant in. Receiving updates on a timely basis allowed me to make the right decisions at the right time. Overall, very impressed with the service.

“Could not have been more helpful”

As a first-time landlord and trying to rent our property online without success, we engaged Knights to help find a suitable tenant. The whole process was seamless. Ross’s professionalism in understanding the market the rental value of the property and knowing how to show the property at its best was spot on. The day after the property was listed, we had an enquiry and after just one viewing; a tenant. Throughout the process leading up to the tenant moving-in both Ross and Mark could not have been more helpful. I would definitely recommend them to anybody thinking of renting their property.

“Dynamic and professional”

Excellent service from letting our property to the way it was managed while we were abroad. Both Mark and Ross were dynamic, professional and had high standards. The property was marketed quickly and photographs were better than rival agents ensuring viewings began immediately. We let our property within a couple of days and we were delighted. I have no hesitation in recommending them.

“100% Recommended”

I would 100% recommend Knights. Efficient and knowledgeable service. Always available for any enquiries and really know their market inside and out. Ross, Mark and Phillipa all have their roles and both individually, and as a group; do a brilliant job.

“A wealth of experience”

Knights continue to impress me with their professionalism and efficiency. From my first interaction with Mark, I knew that he (and the company) had a wealth of experience and I felt
confident using them. Mark ensured that lovely tenants rented my property and the level of service since has not disappointed.

“No hesitation in recommending Knights”

If you’re thinking of using an agent to rent your property, I’d definitely have no hesitation in recommending Knights. Even in a slow market, when other agents were pessimistic about the market, Knights gave us confidence that they would be able to help. They were true to their word. Thanks to Mark and Ross, within two weeks new tenants had moved in. The entire process was managed swiftly and efficiently.

“A delight thus far”

Despite the market, Ross was able to have one of our houses rented within a matter of weeks, more importantly, he found the appropriate tenant, who has been a delight thus far; thanks Ross, wouldn’t hesitate to recommend him.

“Breath of fresh air”

Having been renting out property on and off since 2000, it was a breath of fresh air to meet Ross when he came to see me and photograph our home. I particularly like their approach to marketing and the quality of the photography was clearly a couple of levels above anything I had seen before from other agents. Not only the quality but the composition made a very good impression. Since finding me a tenant the follow-up service from Mark and Ross has been tremendous.

“Strong understanding of the rental market”

I was very impressed by the service provided by Ross and Mark at Knights Estate Agents. They were very proactive in contacting me and gaining my business in a professional manner. They approached the marketing of my property with an attention to detail and an accuracy that I have found sadly lacking in other agencies. They kept me fully informed of how the search for tenants was progressing. They repeatedly demonstrated a strong understanding of the rental market and of web search traffic. Knights gave me very good advice and were extremely straightforward to deal with. I would definitely recommend them to my friends and family. I will use this company again to market my properties.

“A great personal experience”

We are now in our 4th year of using Knights to market our rental properties. Ross, Mark & Phillipa always respond to phone calls & emails promptly and efficiently. I would always recommend Knights over other agents we have tried and it’s nice to know you are dealing with the owners of the business, which makes it feel more personal.

“No hesitation in recommending them”

We’ve been very happy with Knights’ management and rental of our property whilst we are overseas. Quick to find good tenants, smooth handling of everything – no hesitation in recommending them.

“Excellent Service”

The service from Ross at Knights has been excellent. We previously used another agent for another property and the lack of efficiency and communication prompted us to contact Knights.
Ross responded quickly and rented-out our house at the full asking price, within 2 weeks. The fees are very competitive and we have no hesitation in recommending Knights to other Landlords.

“Great customer service”

Knights really look after you as a Landlord and I’ve recently moved agents to be with them – Great customer service skills, no drama’s and highly efficient professionalism at all times. I can’t recommend Ross, Mark & Phillipa enough, thank you.

“Stand out, turnkey management provider”

I made the decision to place my property management in the hands of Knights based on their initial response, attitude and professional approach to the market place. I am now into year 3 of this relationship and can honestly say it was a very good decision. As an overseas landlord, I rely totally on Knights to look after and manage my property interests, I can highly recommend Knights as a “stand out” turnkey management provider.”

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