Knights Estate Agents (Knights) are committed to complying with the General Data Protection Regulations.  We have published this notice to help you understand how and why Knights collect information from you; who we share your information with, why and on what basis; and what your rights are.

If we make changes to this notice we will notify you by updating it on our website. Knights will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Knights determines the purposes and way in which any personal data are, or will be, processed.

What information we collect and why?

When you register your details to buy, rent, sell or let a property or make an enquiry about our services we will take the below information:

Full name

Address (if applicable)

Contact numbers, and/or

Email address.

Knights Estate Agents needs this information to communicate with you about the service you require and for the direct reason, you have registered your details with us. We also need this information for security and to ensure the safety of our staff.

How do we use your information?

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

Contract

Consent

Legitimate Interests

Legal Obligation

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

 

What We Use Your Personal Information ForOur Reasons (Legal Basis)Explanation Of Knights’s Legitimate Interests
Registering with Knights for any of our services.• Legitimate interest

• Fulfilling a contract

• Consent

Process efficiency in dealing with such activity.
Professional Referencing for tenancy application• Consent

• Fulfilling a contract

N/A
Notifying you of updates with your sale, rental transaction.• Legitimate interests

• Fulfilling a contract

Process efficiency in dealing with such activity.
To detect, investigate and report crime (e.g. Fraud and Money Laundering)• Legal Obligation / legitimate interestsComplying with any legal obligation placed on us by regulators such as the HMRC.
Carrying our repairs or works to your rental property• Fulfilling a contract

• Consent

N/A
Contact you to undertake customer satisfaction surveys, invite you to provide reviews or for market research.• Legitimate interestsDeveloping our service to you. Improving customer experience.

Who we share your information with and why

Knights will never share your data with any unknown third parties.

Your data will only ever be provided to known third parties in the pursuit of contractual fulfilment in our duty as Estate Agents.

Some Examples are below:

Knights will share your data with a professional referencing company in your application for tenancy.
Knights will share your data with the professional solicitors that are directly involved in the sale/purchase of your property for which we have been instructed.

Knights will share your data with necessary approved contractors in order to facilitate required repairs or maintenance in your rented property.

Knights will share your data in order to comply with the Anti-Money Laundering Regulations in our duty to ensure we know who you are and to validate your identity, where required.
IT Companies:  Knights works with businesses who support our website and other business systems.
We will never share your data with marketing companies.

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

We process your personal data on the basis that it is necessary, in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that apply to us.

Your Rights

Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above.

If you have any general questions about your rights or want to exercise your rights please contact: info@knightsproperty.co.uk